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Articles in Home | Business | Customer Service

  • On Being Receptive To Our Prospect's Energy  By : Kenrick Cleveland
    On occasion, I like to bring up ideas, exercises and concepts that some would consider to be a little woo woo, esoteric, or downright crazy. When I do this, I simply ask for your indulgence and suggest that even if something is unusual, it has potential to work wonders and give value.
  • Prudent Motorhome Tips  By : Az Right
    In many ways, a RV is much more like a moving house than it is a big car. If you are considering the investment in one, there is much you should probably know. If you are just renting, the same is true.
  • Talk to your Clients Effectively and they will Listen  By : Marc Guidry
    How to talk to your clients so they will listen.
  • Customer Satisfaction – Why do Companies Care? Part 2  By : Terry Echols
    Customer Satisfaction vs. Customer Loyalty
    A customer that is “satisfied” has purchased a product which is acceptable to them. A customer that is “loyal” is one whose experience was so exceptional, they will purchase again.
  • Customer Satisfaction – Why do Companies Care?  By : Terry Echols
    This is the first in what is sure to be a lengthy series on “Customer Satisfaction”. The information contained here will cross over as training material quite nicely. In order to present the topic of “Customer Satisfaction” it is important that we have the same definition, working for the same page, so-to-speak.

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